Shipping & Handling

FREE SHIPPING:

Place any order with a value of $750.00 or more and Sport Truck will pick up the cost of ground shipping. Applies to orders shipped within the 48 Contiguous United States only. 

Residential truck freight, and any other orders requiring liftgate service from the trucking company will incur an additional $50 fee. 

Important: In the case of a drop ship to a retail customer they must be home for Motor Freight shipments in order to inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.

 

FLAT RATE SHIPPING:

$10 - Orders from $0.00 to $99.99
$20 - Orders from $100.00 to 399.99
$40 - Orders from $400.00 to 749.99

 

Expedited Shipping Request:

The standard Flat Rate Shipping fee will be deducted from the shippers posted expedited rates. Your fee will be the balance.

 

Shipping and Deliveries:

Sport Truck ships your merchandise using UPS, FedEx, and various truck freight companies for domestic shipments within the continental United States. Transit times vary between the numerous different companies. You will be notified when your product has shipped. Most lift systems containing leaf springs will ship Motor Freight.

 

Damaged and Lost Packages or Missing Parts:

If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately at 517-278-7144  or email your sales person of record, to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not tear down your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately at 517-278-7144 or email your salesperson of record to report it.

 

Truck Freight Delivery:

If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing.

If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty, Item, Description, Type damage, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else Sport Truck cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.

 

Lost Shipments:

If your package has been shipped to you from Sport Truck and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Sport Truck, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Sport Truck must abide by the rules of the carrier under these circumstances.

A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Sport Truck will be given permission by the carrier to reship to you. It is not Sport Truck fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.